FAQs
General
Urban Riwaaz is a contemporary ethnic wear brand offering premium traditional and fusion outfits designed for modern celebrations, weddings, festivals, and everyday elegance.
You can reach us through our Contact Us page, email, or WhatsApp support. Our team is happy to assist you with any queries.
Currently, Urban Riwaaz operates online. If we launch offline stores or partner locations, details will be updated on our website.
Subscribe to our newsletter and follow us on social media to receive updates on new arrivals, festive collections, and exclusive promotions.
Orders
Simply select your preferred product, choose the appropriate size, add it to your cart, and complete the checkout process.
If your order has not been processed or shipped, we may be able to assist with modifications. Please contact us as soon as possible.
Orders can be canceled before dispatch. Once shipped, cancellations may no longer be possible.
You can track your order through the tracking link sent to your registered email or phone number.
PAYMENTS
We accept UPI, debit cards, credit cards, net banking, wallets, and other secure payment methods available during checkout.
COD may be available depending on your location and order value.
Yes. All payments are processed through secure and encrypted payment gateways.
If your payment was deducted but the order was not confirmed, please wait 24–48 hours. If the issue continues, contact our support team.
Shipping & Delivery
Most orders are delivered within 3–7 business days, depending on your location.
Free shipping may be available on eligible orders and promotional campaigns.
Yes, we deliver to most locations across India.
International shipping availability may vary. Please contact our support team for current options.
Once your order is shipped, you’ll receive a tracking link via email or SMS.
Returns & Exchange
Eligible items may be returned within the specified return period, provided they are unused, unwashed, and in their original condition with tags attached.
Yes, size exchanges are available for eligible products, subject to stock availability.
Refunds are generally processed within 5–10 business days after the returned item passes quality inspection.
Please contact us within 48 hours of delivery and share clear photos so we can resolve the issue promptly.
Account & Support
No, guest checkout may be available. However, creating an account allows you to track orders and save your details for future purchases.
Click on “Forgot Password” on the login page and follow the instructions sent to your registered email.
You can reach us through email, WhatsApp, phone, or the Contact Us form on our website.